Refund & returns policy
Hardcopy magazines, maps, books and other merchandise:
Should you receive any defective hard copy magazines or products from Great Southern Press we will supply you with a replacement version at no cost. If no replacement version is available we will refund your money.
Electronic products, premium subscriptions, jobs listings
Electronic subscriptions, database access and other electronic products are not subject to refund or return. Subscriptions can be cancelled with details under our Cancellation Policy.
Events & webinars
There is no refund payable for events after the event. Any cancellation must be made under the cancellation policy before the event.
Subscriptions – hardcopy and electronic
Should you wish to cancel your subscription, we will refund the balance of the outstanding number of issues (i.e. If your subscription entitled you to 4 editions and you have received 3, we will calculate your refund as 25 per cent of your payment) or the proportion of the time left on your subscription (i.e. with a 12 month subscription, if you cancel after 8 months, we will calculate your refund as 33.3 per cent of your payment) less an AU$50 administration fee and less any transaction charges that will be incurred as part of the refund. We will provide you with a breakdown of your refund.
Maps, books and other merchandise
Once ordered, maps and books may not be cancelled as they will often be produced on demand. Should a product be defective we will of course provide a replacement.
If you have purchased single or multiple jobs listing credits that have not be used, you may cancel those credits at any time less an AU$50 administration fee and less any transaction charges that will be incurred as part of the refund. We will provide you with a breakdown of your refund.
Events & webinars
Refunds for event registrations shall be paid as follows, less any bank transaction fees incurred by Great Southern Press during the refund process. Over 3 months before the event – full refund, between three months and one month to the event – 85 per cent refund, between four weeks and two weeks before the event – 50 per cent refund. No refund is payable for cancellation within two weeks of the event. Substitutions of registrations can be made at no cost at any time, as long as they are provided in writing to Great Southern Press. Refunds for event exhibition fees or sponsorship fees shall be paid as follows, less any bank transaction fees incurred by Great Southern Press during the refund process. Over 6 months before the event – full refund, between six months and three months before the event – full refund less AU$300 levy, three months to one month before the event – 50 per cent refund. No refund is payable for a cancellation within one month of the event.